Frequently asked questions

Clear answers before you start planning.

Find quick guidance on bookings, flights, visas, packages, payments, travel support, and how Trekking Travels and Tours helps you prepare with confidence.

01

Bookings and enquiries

Common questions about starting a trip enquiry, confirmations, and custom arrangements.

How do I book a travel package?

Choose a package and contact us through WhatsApp, phone, email, or the enquiry buttons on the package page. We will confirm availability, dates, travel preferences, and final pricing before the booking is completed.

Can you create a custom package?

Yes. We can prepare custom local and international itineraries for individuals, families, students, corporate teams, religious groups, and other group travellers.

How quickly will I receive a response?

We aim to respond as soon as possible during business hours. For urgent travel needs, WhatsApp or phone is usually the fastest option.

02

Flights, visas, and travel support

Helpful details about ticketing, travel documents, transfers, and insurance support.

Do you help with airline reservations and ticketing?

Yes. We support airline reservations and ticketing across a broad network of global airlines, including local and international travel routes.

Do you assist with visa processing?

We provide visa processing assistance for selected countries in Africa and around the world. Requirements vary by destination, so we will guide you based on your route and travel purpose.

Can you arrange airport transfers?

Yes. Airport transfers can be arranged as part of a package or as a separate travel support service, depending on your destination and schedule.

Do I need travel insurance?

Travel insurance is strongly recommended and may be mandatory for some trips. We can help with travel insurance support through reputable providers.

03

Packages, prices, and changes

What to know about listed packages, pricing, availability, and changes before travel.

Are package prices final?

Package prices can depend on travel dates, availability, group size, room type, flights, and exchange rates. We confirm the final price after checking the details of your request.

What is included in each package?

Each package page shows its own inclusions, exclusions, notes, and booking details. If something is unclear, contact us and we will clarify it before you commit.

Can I change my travel dates after booking?

Changes depend on supplier rules, airline conditions, hotel availability, and package terms. Contact us as early as possible so we can advise you on the best options.

Some of our corporate clients