GENERAL TERMS AND CONDITIONS
Trekking Travels and Tours reserves the right to cancel a booking that has not been fully paid by a customer if the conditions have not been met by the third party being a hotel, lodge, car rental services or air ticketing company.
RATES AND CURRENCY
Unless otherwise specified all rates quoted inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests. Invoices must be paid in the same currency as they are raised. In case You are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by Us.
AIR TICKETING
Tickets are valid only for the day they have been booked. If you have booked a flight and we are alerted to a significant schedule change by your
airline before you leave, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.
Generally flight tickets cannot be refunded if they are partially used. Refunds for flights not expired but canceled are subject to airline policies which will be
communicated at the time the client wishes to cancel the flight ticket. 100% cancellation fees will apply for no shows and missed flights.
TOUR PACKAGES
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing and administration as well. As Trekking Travels and Tours will incur the majority of the costs before the tour starts, we will need to impose cancellation charges to cover the costs. Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges a follows:
LOCAL TOURS
- 30 days or more prior to departure – loss of deposit.
- 15-29 days before departure – 30% of tour cost.
- 7-14 days before departure – 50% of tour cost.
- 6 or fewer days before departure – 80% of tour cost or deposit if greater.
INTERNATIONAL TOURS
International Tours are non refundable once confirmed. Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking. All cancellations must be in writing and be made by the person who submitted the booking form.
DOCUMENTATION
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
VISA’S
Visa processing fees paid to Trekking Travels and Tours are non refundable as they are paid directly to the Embassies in question.
BOOKING, CHANGES AND CANCELLATIONS.
These terms of business set out the basis on which we arrange the travel arrangements on your behalf with the third party suppliers. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive this during the hours of 9am to 5pm. You must pay us the cancellation or amendment charge as stated in section Cancellation fees.
Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the bookings that we pass on to you in good faith. The booking information that you provide to us will be passed on only to the relevant Suppliers or other persons necessary for the provision of your package. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.
Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant persons. Refunds will only be paid to you once we have received the funds back from the Suppliers. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
In the event of any reservation being canceled after Trekking Travels and Tours has issued a confirmation is Non – Refundable.